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Frequently Asked Questions


Am I required to wear a helmet?  No, but for safety’s sake we strongly recommend it. We have a range of adjustable helmets available, or feel free to bring your own. 


What time should I turn up for the tour?  Please arrive at least 15 to 20 minutes before your tour’s scheduled departure time. This will give you time to get acquainted with your bike and to finalise payment if you haven’t already done so online. If you are unavoidably delayed, please call to let us know and we’ll do our best to wait, though in fairness to other riders, we can’t guarantee it.


How do I book a tour?  Please click on "Book a Tour," choose your date and time and pay by card online. Or if you prefer, use the contact form found by clicking on our "Contact" page above.


I'd rather speak to someone to book. Can I do that by telephone?  Certainly. Give us a call on either +44(0)7908 245439 or +44(0)7866 049082


How safe is cycling in York?  York has a well-deserved reputation as a cyclist-friendly city, and much of our tour is on off-road cycle paths or designated cycle lanes. With any physical activity, however, there is some inherent risk, and your safety is our top priority. Before we pedal off into the glorious Yorkshire sunshine, there will be a safety orientation and bicycle rundown. You will also be offered a safety helmet.  If York Cycling Tours feels that a client is unsuitable for this tour, we reserve the right to refuse participation.


How difficult is the ride?  Not at all - for most people. There are few hills in York, and we ride at a relaxed pace. As long as you’re comfortable cycling in an urban setting for 2 to 2.5 hours (be honest), you'll be fine.


What about bad weather?  A little rain never stopped a Yorkshireman. We advise you to wear suitable clothing. If the forecast looks really nasty, however, we reserve the right to cancel the tour up to one hour before start time. If that does happen, we’ll contact you at the phone number you provided on booking, and you’ll be invited to reschedule (subject to availability) or receive credit for a future ride or a full refund.   


What happens if I have a mechanical problem?  Your guide has both the knowledge and the tools to repair a flat or fix a minor breakdown. If you can't complete the ride due to a mechanical problem, we will arrange transportation for you and the bike back to the starting location.


What do I need to bring?  Comfortable riding clothes to match the weather, closed shoes (recommended), some cash (we sometimes stop at a pub or café), a camera if you like, sunglasses and sunscreen. We supply helmets but you can bring your own if convenient. 


Are there any stops on the tour?  Yes, there will be a few stops along the way at historic sites, and we sometimes stop for a quick bite or a drink. This is generally left for the members of the group to decide. There will be no shortage of choice as we pass by a number of nice cafés and historic pubs. Who knows? We may throw in the odd ghost. 


Is the tour suitable for children?  The minimum age for riders is 12 years, and 12 to 16 year olds must be accompanied by a responsible adult. Sorry, no exceptions. We would also recommend that ‘soon-to-be-mums' avoid the tour as a precautionary measure.


I have a poor sense of balance, even when sober. Do the bikes have air bags?  No, but if your bike leans beyond 45 degrees one of the guides will dive under you to cushion your fall.

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